PAYMENT
Payment is due on the day of your appointment. I do not have EFTPOS. Payment can be made by either cash or bank deposit. I will forward an invoice at the end of the day, including my bank account number.
APPOINTMENT TIMES
Please arrive no more than 5 mins before your appointment time. If you are running late for your appointment, please make contact immediately. If it gets too late, I may no longer have time to groom your dog, yet the full price will still be due.
At drop-off, I will give you an estimate of when your dog will be ready for collection and will text you when they are ready. If you are more than 20 minutes after my text, a late fee of $10 per 5 minutes may be charged.
If you require ‘dog sitting’ before or after your grooming appointment, please let me know as I may be able to accommodate that depending on other bookings and commitments on the day. A fee of $30 per hour will be applicable.
CANCELLATIONS AND NO SHOWS
I require 48 hours notice of any cancellation or rescheduling. Less than 48 hours notice will incur a late cancellation fee of 50% of the appointment price. Less than 24 hours notice, or not turning up for your appointment at all, will require up to 100% of the groom price to be paid. Frequent offenders may be required to pre-pay at the time of booking.
MATTING
If a dog has matting or knots that are extensive across the body and/or legs, the dog will likely need a very short all over cut. It is unfair to your dog to put them through the stress and pain of brushing significant knots or matting out. I will attempt to notice and discuss this with you at check-in. If it isn’t found until after you’ve left, I will contact you before giving your dog a short haircut unexpectedly, but ultimately, if the condition of the coat requires it to be cut short, then I will do the best thing for the dog on the day and chat to you about it on collection.
Please be aware that heavily matted coats can hide many underlying conditions, including. but not limited to: rashes, wounds, abscesses, thorns and parasites. These pre-existing conditions are exposed by the shaving process (not caused by it) and a dog with heavy matting may require additional veterinary attention to treat these conditions once they are uncovered. Also, in the case of dogs with thick matting removed from the ears, it is not uncommon for the pet to shake the head aggressively, and cause the formation of hematomas (bleeding bruises) at the edges of the ear flaps. This is a result of the matting being left on the ears and restricting blood flow, and not the fault of the grooming process.
A matted coat causes damage to my tools, stress to your dog, and stress to me. An additional fee starting at $30 will be charged for matted coats.
FLEAS
If live fleas are found on your dog at the time of grooming, your dog will be given a flea bath and the salon will be given a deep clean and flea bomb to kill any left in the environment. This will incur an additional $40 fee on top of your groom fee.
REDO POLICY
If you’re unhappy with the groom I gave your dog, please contact me within 48 hours! I can try to fix it up for free within that timeframe, but beyond 48 hours becomes a grey zone; if your dog requires re-bathing to have the groom corrected, it will incur an additional charge. Note this does not apply to sessions that resorted to training (see below).
TRAINING / INCOMPLETE GROOM
In the event that your dog is struggling with the grooming process for any reason, I may need to switch to focus on training and conditioning your dog to the grooming process. I will not force a dog in to freaking out just to complete a groom so this may mean the actual groom is unable to be completed this time. The full appointment time will still be spent with your dog and so the full price will still be due. See my “Information” page for more about this.
PROBLEMS AFTERWARDS
Please let me know immediately if you observe any behavioral or physical problems with your dog after your grooming appointment. I cannot take responsibility for problems I don’t know about or that occur some time after my grooming. If you think you need to take your dog to the vet, please contact me right away.
PHOTOS AND VIDEOS
I will take photos and videos of your dog/s and I reserve the right to use these for promotional and marketing purposes on my website, social media, or other advertising material. If you have concerns about the use of this media please contact me in writing.
IN AN EMERGENCY
In case of a medical emergency, you give full authorisation for me to seek medical care for your dog at your expense. I will endeavour to use your own Veterinarian, but in cases of urgency, I will use the practice I usually deal with.
